Password Problems

If you are having problems, please read the following questions and answers regarding the use of Usernames and Passwords. Additional help can be found on a range of topics in the Troubleshooting Guide.

1. Where do I find the Username and Password?

Answer: The Username and Password are printed on page 2 in each issue of Church Secretary Today. They change on the 15th of each month.

2. Question: I entered my Username and Password to access the Online Resource Center, but nothing happens. What should I do?

Answer: Make sure you are typing them exactly as presented in the newsletter. Both the Username and Password are case sensitive.

Second, in order for a password to work, you must have certain settings enabled on your computer. If you do not get access after entering your Username and Password, it typically means that you need to adjust your security settings. If you are using Windows, select Start, Settings, Control Panel, Internet Options, and then Security. Make sure you have at least the medium security setting selected. If it is higher than that, you may not get access. Also select the custom level button, and make sure you have the Scripting functions enabled, and java script enabled. Cookies must also be enabled.

3. Question: Should I be using the same Username and Password for the Discussion Board that I use to enter the Online Resource Center?

Answer: The Username and Password for the Online Resource Center are different than Username and Password for the Discussion Board. Here's the difference.

First, each subscriber has a personal Username and Password that can be used to access the Online Resource Center.

The personal Username and Password are used to access any area located in the Member Resource Center, including the online Discussion Board. They are not intended to be used to access the forums in the Discussion Board. That is a completely different Username and Password.

The first time you visit the Discussion Board, you enter as a "guest." In order to participate you are required to register. When you register you select your own unique Username and Password just for the Discussion Board. That way each person in a church has his or her own unique discussion board account. You will see a link to register on the home page of the discussion board.

4. Question: I set-up a Username and Password for the Discussion Board, but when I enter, it says I am a guest. Shouldn't I be a member?

Answer: There are several reasons why you may be recognized as a guest. The Username and Password for the Discussion Board are stored using a "cookie" in the temporary files of your computer. If those temporary files are deleted, the Discussion Board will not recognize you, and you will be listed as a guest when you re-enter the Discussion Board.. In that case, you do not need to register again, but simply to login. The same would be true if you accessed the Discussion Board from a different computer. You would be recognized as a guest until you logged on.