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For additional help, review the Online User's Guide .
Part 1: Children's Bulletins
Part 2: Clip Art
Part 3: Online Problem Solving
Part 1: Children's Bulletins
Question: When are the children's bulletins available?
- Answer: we publish the children's bulletins online the 1st of each month for the next month.
Question: I am having problems printing the children's bulletins. What's the problem?
- Answer: There could be reasons why you are having problems. The most common printing problems are caused by the following:
- 1. Not using Abode Reader version 5 or higher. You can obtain the most recent version of Adobe Reader for free at www.adobe.com.
- 2. Not having Adobe Reader properly installed on the computer. Sometimes it is necessary to reinstall it. When doing so it is best to always install the most recent version from www.adobe.com.
- 3. Not having enough computer memory to save the file. If you have an older computer, this may be the case. If you do not have enough memory, you will not be able to open the file.
- 4. Using a dial-up modem (a phone line) to connect to the Internet, and not allowing enough time for the file to load or download. When using a dial-up modem, It may take quite a while to save or open large files such as the bulletins. In such cases, only open or download one week at a time.
- Key recommendation. Save the bulletin to your hard drive and then open it using Adobe Reader. Here are the steps if you are using Windows.
- 1. Right click of the bulletin file you want to save.
- 2. Select "Save target as"
- 3. Select save to disk.
- 4. Browse to the folder where you want to save the file. Remember where you save it.
- Once the file is downloaded, which may take some time if you do not have a broadband connection, open it using version 5 or higher of Adobe Reader. You should be able to print the bulletin without a problem. If you continue to have printing problems, please check the Adobe Reader troubleshooting guide for printing. If you use Windows, use the following link:
- http://www.adobe.com/support/techdocs/150d6.htm
- If you use a Mac, use this link.
- http://www.adobe.com/support/techdocs/a9da.htm
Part 2: Clip Art
Question: How do I insert a clip art image into a Word document?
- Answer: Once you are in Word, select the tab Insert, then select "Picture," then select from file. At that point browse to the folder in which you have stored the downloaded clip art image. Select the image and it should then load directly into Word. If you continue to have problems, select the Help tab, and do a search on the word "picture." You should find guidance on how to use picture files.
Question: Can I ask you a legal or tax question?
- Answer: As a publishing company we do not answer legal or tax questions. You may, however, post your question on one of our Discussion Boards at www.churchlawtoday.com. If you are a member of ChurchLawToday.com, use the Discussion Board link located in the Member Resource Center. If you are not a member, use the Discussion Board link located in the light blue column on the right side of the page in the Ministry Resource Center. You will need to register once you enter into the Discussion Board. By posting you question online, it also helps others who may have a similar question.
Part 3: Online Problem Solving
Question: I entered my Username and Password, but nothing happens. What should I do?
- Answer: In order for a password to work, you must have certain settings enabled on your computer. Please review each item below:
- First, your Username and Password are both case sensitive. Make sure you are entering them correctly.
Second, if you do not get access after entering your Username and Password, it typically means that you need to adjust your security settings. If you are using Windows, select Start, Settings, Control Panel, Internet Options, and then Security. Make sure you have at least the medium security setting selected. If it is higher than that, you may not get access. Also select the custom level button, and make sure you have the Scripting functions enabled, and java script enabled.
Question: Should I be using the same Username and Password for the Discussion Board that I use to enter the Member Resource Center?
- Answer: The Username and Password for the Online Resource Center are different than Username and Password for the Discussion Board. Here's the difference.
First, each subscriber has a personal Username and Password that can be used to access the Online Resource Center.
The personal Username and Password are used to access any area located in the Online Resource Center, including the online Discussion Board. They are not intended to be used to access the forums in the Discussion Board. That is a completely different Username and Password.
The first time you visit the Discussion Board, you enter as a "guest." In order to participate you are required to register. When you register you select your own unique Username and Password just for the Discussion Board. That way each person in a church has his or her own unique discussion board account. You will see a link to register on the home page of the discussion board.
Question: I set-up a Username and Password for the Discussion Board, but when I enter, it says I am a guest. Shouldn't I be a member?
- Answer: There are several reasons why you may be recognized as a guest. The Username and Password for the Discussion Board are stored using a "cookie" in the temporary files of your computer. If those temporary files are deleted, the Discussion Board will not recognize you, and you will be listed as a guest when you re-enter the Discussion Board.. In that case, you do not need to register again, but simply to login. The same would be true if you accessed the Discussion Board from a different computer. You would be recognized as a guest until you logged on.
The "cookies" or temporary files can be deleted in a variety of ways, either intentionally by the user, or the computer may have a setting that prevents the cookies from being stored in the first place. When that occurs, the user will always be recognized as a guest until he or she logs in.
Question: How do I read or add a message to the Discussion Board?
- Answer: First, make sure you register. Click on the link "register" and complete the online form. In the process you will need to select a Username and Password. Make sure you write down your Username and Password and save them. Next, once you have entered the Discussion Board, click on the Forum name for which you want to read or post messages. The Forums are listed in the first column. After clicking on the Forum name you will be taken to a new screen that will list all of the Subjects for that Forum. To begin reading messages on a listed subject, click on the Subject name. Once the existing messages appear, you may add your own message by clicking Add new message. Type your message in the message box and then select OK to add your message to the discussion board, Cancel to delete your message, or Preview to see your message before you give the final OK. Use the drop down menu which is labeled Forum jump to return to the Forum or to go to a different Forum. You may also click on the link Discussion Board Home located on the far right of the blue navigation bar at the top of the page to return to the Forum home page.
Question: How do I add a new Subject to a Forum on the Discussion Board?
- Answer: Click on the Forum name for which you want to read or post messages. After clicking on the Forum name you will be taken to a new screen that will list all of the Subjects for that Forum. To add a new subject click on the link Add new topic. Select a subject title and type it in the subject window. Then add your message.
Question: How do I modify or delete a message that I have created on the Discussion Board?
- Answer: Click on the Forum name where your message is located. Scroll to your message. Select the modify or delete option that appears above your message.
Question: How do I reply to a message on the Discussion Board?
- Answer: Click on the Forum name where the message is located. Scroll to the message. Select the option reply that appears above the message to respond to the message. You may also select the option reply with quote to include the original message with your response.
Question: I am receiving email notifications about new postings on the Discussion Board. How do I stop those?
- Answer: First, enter the Discussion Board and Select "User Functions" in the "Tool Bar" Second, select the link "Subscriptions" and then make the desired changes.
Question: Can more than one person from our church use the Online Resource Center at the same time, using the same Username and Password?
- Answer: Yes, as long as you have an active subscription.
Question: I want to change my name as it appears on messages in the Discussion Board. How do I do that?
- Answer: Here's how to change your name:
- Select the link "User Functions" from the blue navigation bar.
- Select Users from the next menu.
- Index the list be either clicking on the up/down arrows next to "name" or "email." That will alphabetize the list.
- Locate your name.
- Click on the box with the pencil next to your name. That will enable you to edit your information.
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